Question

lost phone and traveling tomorrow

  • 5 August 2022
  • 5 replies
  • 42 views

Hello, just lost my phone today on the train, someone found it back and left it in basel switzerland station. Tomorrow is my last travel day, i was planning to go back to paris but before that i need to go to basel from kehl germany. I cannot make reservations online with my computer, need help to deactivate my pass and add it on another device for tomorrow

 

@Anja

thank you !!!


5 replies

Userlevel 7
Badge +6

This is a question for Customer Support. Please use the form below to contact them. Write that you are currently travelling and write your pass number. But remove your pass number from above. 

https://eurail.zendesk.com/hc/en-001/requests/new

ok thank you i have sent a form

Maybe@Leo @Felipe.iturrieta  can hit the service team ;)

Userlevel 7
Badge +6

Maybe@Leo @Felipe.iturrieta  can hit the service team ;)

I don't think that they are in the team working with the Community anymore. And I don't think that anyone in the Community Eurail staff is working during the weekend.

You can try to contact Customer Support through Twitter or Facebook. 

Userlevel 7
Badge +6

@Claudi. Assistance needed.

Reply