On which website did you book? If it's via Interrail, go to interrail.eu, log in and check the Reservations Overview. If your bookings went through, they should also be listed there and you should be able to download them there.

Where did you indicate you had a paper pass? Booking via interrail should also work with a mobile pass. Was there an error when you tried that? Or where did you get stuck?

Customer service can be reached here.

You don't need to change your reservation. It is not linked to a paper or mobile pass specifically.

Hello

Thanks for the speedy reply.

I booked on the Interrail website. I can see two downloadable PDFs stating I am booked. However they have not been e mailed to me as confirmed and I notice the money has not been taken from my bank account - it is pending ?

In order to get access to the site I clicked on the how to book a seat reservation and the mobile pass told me to go to a station whereas the paper pass gave me the website options to link to ?

I think I am booked however I will contact customer service to be sure.

thanks for your assistance!

If you have a reservation stating your booked train and a seat number, then you're booked. The money is probably still pending, don't worry about that.

Where did you see that the mobile pass told you to go to a station? Do you have a URL or screenshot? Because that's simply incorrect.

I have a similar issue. Here the screenshots:

As you can see when I use the mobile pass option i just get the option to reserve at the station. I also have a mobile pass and booked it directly from the Interrail Website.

This is very strange. If booking via Eurail/Interrail is available, then it is always possible for both mobile and paper passes. Which app version is this (see the bottom of the More page)?

Version 23.0.1

There isn‘t a newer version in the AppStore.

Sounds like a bug in the Apple version. Android is still at 22.0.1 and doesn't have this problem.