get in contact with Customer Support and ask to reset your pass Ask the station staff to give you a validity letter that you couldn´t travel due the strike :)
Customer Support function is not very helpful, as the the automatic replay says, its gonna take 7 days to process therequest/question.
Deutsche Bahn is not taking responsibility for train tickets in other countries. So if your trip is Berlin- warsaw e.g. thats fine, but If you have a follow up train in Poland or further... Deutsche Bahn wash their hands and you can't reach nobody from interrail. It is horrible.
Hi Kamila, I see you received a reply to your topic from my colleague Felipe. If there is anything else you need support with, do let us know. Cheers,
Hints for other travellers:
- Never activate a travel day until you're sure you're going to use it.
- In cases like this one, as far as I know, the local staff is responsible to provide you with a valid ticket at no additional costs.