Solved

Pass cover number generator does not work

  • 4 July 2022
  • 5 replies
  • 139 views

Hi,
 

The pass cover number generator seems to provide an invalid pass number for my digital pass.
I tried to book at another website b-europe in this case but I get an error that it is an invalid number.
What can I do about this?
 

Best,
Noa

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Best answer by Nanja 4 July 2022, 14:31

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5 replies

Userlevel 7
Badge +9

I fixed it by calling B-rail, but still would be nice if the number would work for future travelers :) 

Calling NS is cheaper, since NMBS’s phone number is rather expensive :/

And since NMBS charge 4€ per online booking (only online!), I only use their website to check availability.

Userlevel 7
Badge +8

Hi all, thanks for letting me know. It has been flagged with the relevant team and they are working on it at the moment. I will update you once its solved. 

Update: the Pass Cover number generator is working again.

@mcadv I fixed it by calling B-rail, but still would be nice if the number would work for future travelers :) 

 

Userlevel 7
Badge +5

Is this new? Never heard about it-or rather read.

Perhaps NMBS is itself not yet on the current with the new nrs? They do seem to check if a cover nr has in fact been released from stock.

@noa-je kan NMBS (=b-ral als je dat niet wist) bellen zoner dat nr-dat schellt ook 4€ kosten voor online maar kost wel een hoop aan belkosten.

Afh van welke rit (waarom niet ietsepietsie verder gedacht en meer info gegeven?) evt ook SNCF bellen.

Userlevel 7
Badge +9

Hi,
 

The pass cover number generator seems to provide an invalid pass number for my digital pass.
I tried to book at another website b-europe in this case but I get an error that it is an invalid number.
What can I do about this?
 

Best,
Noa

Please write an error report to Customer Support through this form.

https://eurail.zendesk.com/hc/en-001/requests/new

 

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