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Physical ticket delivery got refused of POA

  • 15 November 2022
  • 4 replies
  • 65 views

I originally reside in Korea, and currently in London for travel

I booked a ticket from Paris to Barcelona with a eurail pass even before coming to UK

The ticket was to be sent as a physical one, so I asked my airbnb host of where I'll be staying, that I could use the address of the place for the delivery and keep my physical ticket until I get there in person, which is this upcoming Wednesday

The delivery came but my host couldn't access the package, even though I stated my host's name and address very clearly when I made the reservation from eurail website

My host said that I need to make a document of power of attorney to the France post office, and we did

But my package got "went back to the sender" right after the POA document was systematically accepted, so my host could not get the physical ticket from the office for me

And I was told this fact only from my host, never from Eurail nor France post office

 

Has anyone had a same/similar experience?

Does anyone know how to solve this kind of problem?

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Best answer by AnnaB 15 November 2022, 07:50

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4 replies

Userlevel 7
Badge +8

This happens from time to time. You need to contact Eurail Customer Support through the form below and ask for a 100% refund of the undelivered ticket.

https://eurail.zendesk.com/hc/en-001/requests/new

 

Userlevel 7
Badge +8

I suggest that you make a new reservation, not through Eurail, as soon as possible. In the link below you can see the known ways to make this reservation. 

https://community.eurail.com/train-connections-reservations-47/how-to-get-reservations-105/index2.html?postid=18423#post18423

 

This happens from time to time. You need to contact Eurail Customer Support through the form below and ask for a 100% refund of the undelivered ticket.

https://eurail.zendesk.com/hc/en-001/requests/new

 

Thank you so much

I made a request of refund, reserved a ticket in person at Paris Nord

All settled, thanks!!

Userlevel 7
Badge +8

Thanks for letting us know that it worked out well. Enjoy your travel!

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