Hi, I tried to book a reservation on interrail website but because of technical issues I didn't get any reservation (it doesn't appear on the website and I've got an email saying that they had a problem) even though the system took my money.
Is it possible to have a refund?
Thanks
You will have to contact customer services for issues such as this.
https://eurail.zendesk.com/hc/en-001/requests/new
It is possible that as the booking failed the payment was pre-authorised but not completed, if not cancelled or completed it will automatically revert to your account after some time, usually a few days.
Also, please read this thread which gives detailed guides and alternative places to obtain reservations.
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