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refundable Tickets

  • 6 January 2022
  • 3 replies
  • 55 views

Hey!
I want to cancel a train with a sera reservation that I have booked on interrail website. My ticket says that it is refundable but on the interrail website when I want to delete it it says “not refundable”

Is it normal? “Not refundable” is just for the booking fee ? 
Thanks !

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Best answer by rvdborgt 6 January 2022, 15:50

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Userlevel 7
Badge +7

Since you didn't provide any details (refund conditions depend on operator and train), here's a guess: maybe your seat reservation is only refundable under certain conditions? In any case, it's important to initiate the refund ASAP, since a reservation will often not be refundable anymore after departure time. Contact customer service.

The exact conditions should be mentioned in the confirmation email you received for the reservation.

Userlevel 7
Badge +4

Even IF ''refundable'’ it may often mean its only echangeable for the same trip at another day/time.

Userlevel 7
Badge +7

Even IF ''refundable'’ it may often mean its only echangeable for the same trip at another day/time.

No, refund and exchange are treated separately in rail distribution.

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