Are there some magic words that you can say to train employees that help them understand the pass and it’s discounts? 
 

I was just in a French station and they wanted 40eu for two people to take a 20 minute high speed train trip. I have always paid 20eu even to take a 4 hour high speed train. 
 

when I was in Spain I could see their computer screen and apparently there are 20 different passes they can choose from. 
 

I tried to tell the lady in the station today that it was a Eurail pass but she had no interest in seeing the details. 
 

As a result we are wasting a few extra hours take slow trains today.