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Reserving seats via Italiarail using Mobile Pass - Italiarail no longer provides reservation services?

  • 12 June 2022
  • 6 replies
  • 792 views
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Hello, a friend of mine managed to get the pass holder number from Eurail despite having a mobile pass. He then managed to book his tickets via Italiarail https://app.italiarail.com/itinerary and received his reservation confirmations. 

However, I recalled emailing Italiarail’s customer service and they mentioned that they no longer provide reservation services for Eurail passholders as they are going mobile.

Does anyone here know if train conductors will still recognize seat reservations booked via Italiarail even though the user holds a Eurail mobile pass? We are worried that we might not be able to board the train as we do not hold physical passes despite receiving the confirmation email.

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Best answer by seewulf 12 June 2022, 17:15

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seewulf
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Reservations and EurailPass are still two different things.

If you have a Eurailpass and a valid reservation for the train there is no problem.
Italiarail,com just stopped to offer the service by them. (As they doesnt earn much money with selling reservations)
Italiarail is a travelagency and not the real Railcompany that is called “Trenitalia”. 
Trenitalia sadly vanished the option to book reservations at their page online due a high missuse of the Reservations :/

For the future you can reserve Italian daytrains via oebb.at (they offer them since few months)

I´ am not working for Eurail or Interrail i just share my knowledge here. Please ask in the Community and not via private message as this is the fastest way to get an answer. I prefer English/German/ Czech for my answers. In case of Reservationquestions please share some details like Route, Date, Trainnumber as otherwise we can just provide general advices or answers
P

Thank you for the help! Btw, is there a need to print the reservations or will showing the email suffice?

 

seewulf
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Userlevel 7
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Thank you for the help! Btw, is there a need to print the reservations or will showing the email suffice?

 

Usually it´s fine to have the PDF Document with QR Code on the phone
Worstcase write down somewhere the PNR :) As in case of empty phone the conductor can find your reservation with the PNR Code.
 

 

I´ am not working for Eurail or Interrail i just share my knowledge here. Please ask in the Community and not via private message as this is the fastest way to get an answer. I prefer English/German/ Czech for my answers. In case of Reservationquestions please share some details like Route, Date, Trainnumber as otherwise we can just provide general advices or answers
Angelo
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@seewulf via ÖBB they don't get an PNR Code, it is a International Standard ÖBB Ticket for Italian Trains.

Do you have any questions? Feel free to ask in the community! Known languages: Deutsch, Italiano, English.
seewulf
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Userlevel 7
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@seewulf via ÖBB they don't get an PNR Code, it is a International Standard ÖBB Ticket for Italian Trains.

Yeah but they hold the reservation from Italiarail.com according my understanding of the post :)

I´ am not working for Eurail or Interrail i just share my knowledge here. Please ask in the Community and not via private message as this is the fastest way to get an answer. I prefer English/German/ Czech for my answers. In case of Reservationquestions please share some details like Route, Date, Trainnumber as otherwise we can just provide general advices or answers
Angelo
Rank
Userlevel 7
Badge +10

@seewulf via ÖBB they don't get an PNR Code, it is a International Standard ÖBB Ticket for Italian Trains.

Yeah but they hold the reservation from Italiarail.com according my understanding of the post :)

Sorry, my fault. You’re right.

Do you have any questions? Feel free to ask in the community! Known languages: Deutsch, Italiano, English.

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