Hello!
I have a question: Yesterday we booked seat reservations for London-Berlin travelling tomorrow morning (april 19th) and I got the message that only Köln-Berlin was booked but London-Bruxelles and Bruxelles-Köln not and they charged my account for it. I could opt for either let interrail rebook for me or that I could rebook and that they would refund me the money. I chose that they should rebook and then got the message that they try to answer within 48 hours, which would be too late, as we want to travel tomorrow morning. If I had known it would take this long for customer service to respond, I would have booked it myself. I am afraid to rebook now as I don’t want double-charged. Do you have any advice what to do?
Thanks! Nadine