Hello. I have a few questions as a non-EU traveler:
1) Is there a phone number I can use to contact Eurail, if there is an issue with my mobile pass while in Europe or at the train station?
2) My credit card concierge service purchased the rail passes on my behalf with their account. Would it be possible to add my email address to the order so that emails are sent to me?
3a) Due to covid, it'd be easier if I can reserve the seats and then activate the pass once I am in Europe. Is there there anyway to reserve seats without activating the pass first?
3b) Can I make the seat reservations with my order number or does my credit card concierge service need to purchase the seats with their concierge account, since they, also, purchased the rail passes?
4) Let's say my pass is activated but there is an issue with the pass and it's not scanning correctly at the station. I'm at the train station and my scheduled train is leaving in 2 hours or even 1 hour. What do I do? Who would I contact to get it fixed? Is there a phone number? I can't wait 8 hours, 5 days, or 7 days to get something like that fixed. Is there some Eurail representative at each major train station that can help me in person? Since my credit card concierge service purchased the tickets with their account, would I have to contact them or can I contact Eurail directly if such an issue occurs? And how would I contact them at the train station?
Thank you for your time.
Best answer by rvdborgtView original