I have tried to contact customer service for 7 days now, but with no luck.
It's regarding a night train ticket from Genova to Rome, the ticket shows 4x 2nd class — ICN 02 CLASSE ICN 3 Euros, but I booked 4x 2nd class — Cuccette C4 Comfort-Promiscuo 43 Euro, or total 172 Euro.
I am sure that the system made the wrong bookings, but charged me the full amount.
Now I want to cancel the reservation, but it says, that is not possible.
BR. Mads
Don't cancel the reservation yourself. Then you need to pay a fee for the cancellation. If you got the wrong reservations you should get a full refund.
For what date is the reservation?
There are lots of problems with the reservations for Italy on the Interrail/Eurail website. You are not the first person to have this problem.
Hi Anna
Thanks for your reply, it's a relief that I am not completely alone in this matter. What concerns me is, that I do not receive any response from customer support, I have written in chat, email, and messenger several times in the last seven days with no response, it seems that I am writing to a dead mailbox. Is this standard procedure? and are there any other ways to contact the company?
BR Mads
Hi AnnaB
I just got a mail from Eurorail support, and they are taking care of it now 
. Thanks for your help on this matter 
BR Mads
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