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unable to view ticket

  • 30 April 2023
  • 2 replies
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I am starting my Eurail pass tomorrow. However, I am unable to view my journey and tickets. 

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Best answer by AnnaB 30 April 2023, 23:08

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If you go to "My Trip " what does it look like?

Userlevel 7
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I guess that you haven't connected the journey to your pass and that is good. Do that just before boarding the first train of the day.

In fact the advice is also to deactivate the pass now before midnight and activate it tomorrow just before boarding the first train of your travel. 

 

Here is some useful information from the experienced travellers in the Community regarding activation of pass and travel days. 

 

 Activation of pass

During the activation process you choose the start day of the validity of the pass. Once the validity has started it can't be changed even if you haven't travelled. The advice is therefore to wait with activating the pass and starting the validity until the first day of your travel as you only can deactivate the pass no later than 23.59 CET on the day before the validity starts. If your travel plans change in the last moment you can't deactivate the pass and change the validity. 

It can be wise to make a test and activate the pass with a start date well in the future and then deactivate the pass immediately, just to see that everything works.

 Activation of travel day

The advice from the experienced travellers in the community is also never to activate a travel day, that is connect a journey to your pass and create the ticket (QR code), until just before boarding the train, otherwise you might loose a travel day if your travel plans change in a late stage  You can't delete a travel day in the past. A travel day can only be deleted until 23.59 CET the day before the travel day.

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