I want to change my promotional ticket. Should I buy a new ticket and request a refund? How exactly should I proceed? How long does it take for the refund to be made when I request a refund?
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Many promotional passes are non refundable and non exchangeable so first you must check the conditions of your pass. If an exchange is allowed, you first buy the new pass and then request a refund of the promotional pass. The fee for an exchange is 15 EUR.
https://www.interrail.eu/en/interrail-passes/ordering-info/refund-exchange-policy
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