Solved

Can’t add pass, app shows ”it looks like you’re offline”

  • 10 November 2023
  • 3 replies
  • 93 views

My connection is Ok, can search and add journey on app. However, when add a pass, it shows message “it looks like you’re offline”. My phone phone's calendar settings is Gregorian, timezone automatic and the 24-hour time display is switched off.

Help me! I am in travel now.

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Best answer by AnnaB 11 November 2023, 08:38

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3 replies

Userlevel 7
Badge +4

Try these:

Turn airplane mode on and off

Stop and restart the app

Update app through app store

Restart phone

Try these:

Turn airplane mode on and off

Stop and restart the app

Update app through app store

Restart phone

I did, I downloaded also on my PAD. Same offline message. So disppointed.

Userlevel 7
Badge +9

Have you contacted Eurail Customer Support? If not, do that ASAP. Use the link below and write that you are currently travelling. 

 

https://eurail.zendesk.com/hc/en-001

 

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