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Hi,

I am looking to buy an Eurail mobile pass and I understand that the pass will be loaded to the phone and cannot be transferred. So what happens if my phone stops working and I have to get the pass into a different phone ?. I see there is no phone number to contact so do I do that?

Thanks

Ananda

A pass can be transferred to a new device if required without need to contact customer services.

Thank you very much for your quick reply. I asked this question because these were several posts indicating that you need to contact customer services. So how do you do that? Can you input the pass number to a new phone and that will work?

Thanks

You don’t need to contact CS any more. You can move your pass to a new device yourself. Details here:

https://www.eurail.com/en/eurail-passes/eurail-mobile-pass/mobile-pass-faq

You don’t need to contact CS any more. You can move your pass to a new device yourself.

https://www.eurail.com/en/eurail-passes/eurail-mobile-pass/mobile-pass-faq

Thank you very much. That explains it.

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