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How do I ACTUALLY make a seat reservation when it says it is required, but there is option to book one?

  • 18 May 2024
  • 5 replies
  • 259 views
R

Hello,

I am trying to book a train for Italy Naples to Pompei in July and it says I need a seat reservation. There is no button to press to make the seat reservation. I can’t find out what company/train/website I need to find to make the seat reservation. I have attached an image of the train I would like to book at the beginning of July. I have tried through the app and through the website. I’m so clueless, I really do not understand how this is supposed to seem easy.

 

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Best answer by Hektor 18 May 2024, 16:45

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Hektor
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This is just a suburban line. I can’t imagine that’s it’s possible to do a seat reservation here.

R
Rank
Userlevel 7
Badge +9

This error has existed since at least last year, if not longer. Both in the rail planner app and on the Interrail/Eurail websites.

@Camilo. @Mukhammad Could this please be fixed? Please note that Trenitalia don't seem to include in their data mandatory reservations for these suburban trains (or any other of their trains for that matter), so it looks like this incorrect information may be added on Eurail's side.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
Camilo.
Userlevel 6
Badge +3

Hi @rvdborgt 
 

Regarding this one, our timetable specialist has been contacted to see if MERITS is giving this data or not. I will keep this post updated. 

Please note that I won't reply to any of my private messages at the moment. Thanks for your understanding
Camilo.
Userlevel 6
Badge +3

UPDATE: 

The Timetable specialist informed me that this issue was escalated to Trenitalia over a year ago. The carrier needs to correct this information in the source data. I will keep you updated on any developments.

Have a nice day!

Please note that I won't reply to any of my private messages at the moment. Thanks for your understanding
R
Rank
Userlevel 7
Badge +9

I guess you need to keep nagging them. Strange though that none of the other planners (DB, ÖBB, SBB etc.) say these trains have mandatory reservations.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.

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