Solved

lost pass

  • 19 July 2023
  • 2 replies
  • 52 views

Hey! Me and my friends went on an interrail last summer and one of us lost the paper pass and since we had pass protection he bought a new pass for the days that were left. Since last summer, we've sent a few emails and we've already filled the lost pass forms but we didn't get a response till now! Can anyone help us?

icon

Best answer by Mukhammad 20 July 2023, 10:50

View original

2 replies

Userlevel 7
Badge +9

Only Customer Support can help you with this.

@Mukhammad Can you please check what has happened?

Userlevel 5
Badge +3

@AnnaB Thanks for letting me know!

@Goncv Did you contact our customer service team with the email address registered in your community profile? Also do you still have the email conversations?

It will be better to provide as much information as you can to our customer service team. You can contact them by sending a request form on https://eurail.zendesk.com/hc/en-001. I hope the team will be able to provide the solution ASAP

 

Reply