Sorry, but it's complicated, I'm going to write a newspaper.
On November 20th I bought 2 Global Passes - 1 month successively in first class.
On November 26th I still hadn't received the passes, but I received an advertisement from Interrail
"Save 25% on all Global Passes until December 17th and embark on an adventure that will leave a lasting impression."
I immediately sent an email asking because no one told me there would be a 25% discount offer!!!! and that I wanted the amount I had paid in excess of 400€ refunded.
I was told that it wouldn't be possible, but that I could return them when I received the passes and my money would be refunded immediately (1610€) and I could buy two new passes with the discounted amounts.
And that's what I did, I bought 2 new passes even though I hadn't received the others.
2 days later I received the passes with the old values, this was on 28/11/24, I just changed the recipient and sent it back via DHL, even though there was a printout on the envelope that I wouldn't have to pay, but I sent it via DHL because I didn't want to hear in the future that I hadn't sent it and/or that it was lost and Interrail wouldn't pay or would take a long time to refund the money.
On 04/12/24 DHL informed that there was no one at the recipient's address to receive it!!!
On 06/12/24 it was finally delivered, I sent an email to support where I was told that they would check and get back to me.
6 days later, on 12/12/24, I sent another email and there has been no response to this one to this day!!!!
It's 15/12/24!! I wonder if Interrail uses our money for applications, because there must be more refunds!!! (Wasn't it immediately refunded?)
Does anyone have any experience and can help me with what I should do to receive this money?
Thank you very much and have a nice Sunday.
You can answer in German, French, Portuguese and English
Roberto
