I sadly had to change travel plans quite abruptly and submitted a refund request for my pass, it was confirmed and stated to be refunded yet I received no confirmation email?
Best answer by Mukhammad
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That is correct unfortunately.
Having bought 4 (mobile) passes for my family with two children, unfortunately shortly after the order placed (on 23rd of July) we‘ve established we are unable to make our intended trip so we requested the refund for all our (4) passes on the same day.
However despite sending few message via their support form page, so far we still have not received any confirmation for our refund request. We are concern as the amount we have paid is in excess of £1000. As a bare minimum Eurail should incorporate automated email reply for refund request for unused pass, especially in absence they are unable to provide any contact telephone number.
We would much appreciate if anyone can help to get response.
- Community Manager
- 214 replies
-
27 July 2023
- Answer
We experienced some technical issues on the refund system through the customers' Interrail/Eurail accounts. However, it was eventually resolved yesterday. I'm really sorry about the issue.
I can also see that one of our CS agents has been in contact with
- Community Manager
- 214 replies
-
27 July 2023
If you didn't get any mail, then look online:
https://eurail.zendesk.com/hc/en-001/requests
If you haven't logged in there yet, the click on "Get a password” and use the email address you sent mails from.
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