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Pass connected to wrong trip

  • 2 June 2023
  • 4 replies
  • 88 views

Today my trip was suddenly no longer connected too my trip with name XEurope-CK. I went to my pass to connect it again to this trip but apparently I did something wrong as it connected to the standard ‘Mytrip’. Does anyone know how I can disconnect from this wrong ‘Mytrip’ so I can reconnect again to the proper XEurope-CK?

As I am already traveling for 2 months I do not want to start a new trip.

Thanks for helping out.

Kind regards,

Karel

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Best answer by AnnaB 3 June 2023, 07:30

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4 replies

Userlevel 7
Badge +9

I guess that you need to contact Customer Support and see if they can help you. Clearly write that you are currently travelling amd use the link below. 

https://eurail.zendesk.com/hc/en-001

 

Thanks Anna for your answer and the link.
Kind regards,
Karel

Userlevel 7
Badge +9

I've seen reports from people from time to time with exactly this problem. I'm not what triggers it but it's definitely a bug.

Think so too. I had to make a new My Trip so now I have got 2.
 

Kr,
Karel

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