Saved Train No Longer Appearing

I had saved a train in my trips a few days ago. It had required reservations and I planned on reserving it today. The train no longer appears. Does this mean the train is fully booked? The trips is over a month away still. Thanks for the help!


Best answer by rvdborgt 5 May 2023, 08:07

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5 replies

Userlevel 7
Badge +5

Well let us know the route, date and departure time if you want help.

It can mean that it is full, especially possible for Eurostar or Thalys.

Let us know

Userlevel 7
Badge +9

This seems to be happening to more travellers lately. Please make an error report to Customer Support using the link below.


Userlevel 7
Badge +9

If this is about a train that has disappeared from a trip in the app, then that doesn't say anything about seat availability. The app does not know anything about that.

Indeed report this to customer support and check this article:

Here is the train for those of you asking. I will report it today. Thanks! Let me know if this changes anything 



Userlevel 7
Badge +9

OK, so it disappeared from the app? Then it usually helps to restart the app or your phone.

You can also change in Visp. You'll have a bit more time there (11 minutes instead of 7).

You can book the EC Visp/Brig-Milan on add the Interrail/Eurail discount and the select "One-way tickets and day tickets”. There are still seats available, price is €11 in 2nd class and €13 in 1st.