I activated my pass the day I flew out to first destination, thinking I needed to know how to use it etc before getting to a station - but didn’t realise that by doing this it would use a day! I’m now a day short of travel. Can I get this back? I didn’t go on any journeys that day..?
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This can only be solved by Customer Service please open a case by filling this form. https://eurail.zendesk.com/hc/en-001/requests/new
They are currently flooded with Emails and because of that can´t hold their answer within 2days promise.
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