I added the pass to my app. Then my phone reset and I had to redownload the app. Now I can't add it to the app anymore because it says it's already loaded on another device. How can I do this? I'm leaving in less than a week!
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You should contact customer service. Clearly state the start date of your trip (it is not enough to say your request is urgent) and mention your pass number (from the conformation email or your Interrail account).
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Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.