App suddenly says “not connected to mobile pass”

  • 20 April 2023
  • 1 reply

Hello there. So, I‘vê been using the app with no big issues for the last weeks and suddenly on My Trip it says “not connected to mobile pass”. I’ve updated the app but nothing changed. Can I just try to “add my pass” again, like the the first time or will this be a problem since I already activated it? Thank you! 


Best answer by rvdborgt 20 April 2023, 07:44

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Userlevel 7
Badge +9

You can try to add it again. If that doesn't work, check in My Pass whether your pass is still there and if so, what happens if you tap on "Go to My trip”. If that results in "No trip connected” or something similar, then contact customer service here:

Also check the information to include:

Mention you are currently travelling, so it can be prioritised correctly.