Activated both my & wife’s pass on same phone, find it easier to have her’s on her phone.
app refuses to deactivate to accommodate that.
Answer
App will not allow deactivate of pass to reactivate on another phone
Best answer by Angelo
To change phone for the pass is only possible via costumer service. Please provide them, if you are traveling or when you are traveling to get prioritized.
+11To change phone for the pass is only possible via costumer service. Please provide them, if you are traveling or when you are traveling to get prioritized.
Customer service is non existent
They are the only ones who can do that, so you'll have to wait.
Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
+3Hi ronalbright47, I'm sorry to hear that you are experiencing some difficulties.The customer service only can help you here, but we received a large amount of questions recently, hence the delay. Please bear with us. Cheers,
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