Skip to main content
Solved

App will not allow deactivate of pass to reactivate on another phone

  • April 23, 2022
  • 4 replies
  • 145 views
R

Activated both my & wife’s pass on same phone, find it easier to have her’s on her phone. 
app refuses to deactivate to accommodate that. 

Best answer by Angelo

To change phone for the pass is only possible via costumer service. Please provide them, if you are traveling or when you are traveling to get prioritized. 

    4 replies

    Angelo
    Railmaster
    Forum|alt.badge.img+11
    • Angelo
    • Railmaster
    • Answer
    • April 23, 2022

    To change phone for the pass is only possible via costumer service. Please provide them, if you are traveling or when you are traveling to get prioritized. 

    Do you have any questions? Feel free to ask in the community! Known languages: Deutsch, Italiano, English.
    R
    • ronalbright47
    • Author
    • Rail rookie
    • April 24, 2022

    Customer service is non existent, get equal response texting my cat. 

      R
      Railmaster
      Forum|alt.badge.img+10
      • rvdborgt
      • Railmaster
      • April 24, 2022

      Customer service is non existent

      They are the only ones who can do that, so you'll have to wait.

      Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
        Marion
        Full steam ahead
        Forum|alt.badge.img+3
        • Marion
        • Retired Eurail Moderator
        • April 29, 2022

        Hi ronalbright47, I'm sorry to hear that you are experiencing some difficulties.The customer service only can help you here, but we received a large amount of questions recently, hence the delay. Please bear with us. Cheers,

        Please ask questions in the forum instead of sending me a private message, as I won’t be able to respond to those.
        Terms and Conditions & Privacy PolicyAccessibility statement