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App will not allow deactivate of pass to reactivate on another phone

  • 23 April 2022
  • 4 replies
  • 116 views

Activated both my & wife’s pass on same phone, find it easier to have her’s on her phone. 
app refuses to deactivate to accommodate that. 

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Best answer by Angelo 23 April 2022, 17:31

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4 replies

Userlevel 7
Badge +10

To change phone for the pass is only possible via costumer service. Please provide them, if you are traveling or when you are traveling to get prioritized. 

Customer service is non existent, get equal response texting my cat. 

Userlevel 7
Badge +9

Customer service is non existent

They are the only ones who can do that, so you'll have to wait.

Userlevel 3
Badge +3

Hi ronalbright47, I'm sorry to hear that you are experiencing some difficulties.The customer service only can help you here, but we received a large amount of questions recently, hence the delay. Please bear with us. Cheers,

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