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Booked a pass on National Rail and it has taken my money then shown an error

  • May 10, 2022
  • 1 reply
  • 69 views
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I booked a pass on National Rail and it has taken my money then shown an error - "Your transaction has been successful but there was a problem connecting back to the merchant's web site. Please contact the merchant and advise them that you received this error message."

1 reply

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  • Chrisric
  • Rail rookie
  • May 11, 2022

The same thing has happened to me. I can’t get hold of anyone over the phone or via email and have no idea whether I should rebook or not. I don’t want to miss out but I also do not want to end up with two non refundable passes. Terrible customer service.

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