I paid my pass and I did not get my pass because website said “Something went wrong, please refresh thr page”, I refresed a lot of times and I did not get my pass. I reviewed my bank account and the amount was charged. What can I do?
Answer
Booking pass - Something went wrong, please refresh. No pass, but charged bank account
Best answer by AnnaB
Contact Customer Support through the form below. Eventually you will get your money back. You need to make a new purchase.
https://eurail.zendesk.com/hc/en-001/requests/new
Contact Customer Support through the form below. Eventually you will get your money back. You need to make a new purchase.
https://eurail.zendesk.com/hc/en-001/requests/new
+11Hi, it is strange.
Did you get an email or something?
Best here is to get in touch with customer service via this form, but they will need some time to get back to you.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.