I paid my pass and I did not get my pass because website said “Something went wrong, please refresh thr page”, I refresed a lot of times and I did not get my pass. I reviewed my bank account and the amount was charged. What can I do?
Best answer by AnnaB
View originalContact Customer Support through the form below. Eventually you will get your money back. You need to make a new purchase.
https://eurail.zendesk.com/hc/en-001/requests/new
+10
Hi, it is strange.
Did you get an email or something?
Best here is to get in touch with customer service via this form, but they will need some time to get back to you.
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
