I bought a pass pre-covid November 2019, so I was not able to travel, I am now planning to travel and I do not know what to do to activate my pass. I spent a lot of money on this unused pass. I cannot get ahold of anyone at Eurail. I had sent several emails for months and I just get a generic email. The phone number listed on the pass when I received it by mail does not work, Please please help, This cost so much money and I want to use this. Thank you.
Answer
Bought a Pass pre-Covid. Wha tto do to activate that Pass?
Best answer by rvdborgt
There is no public phone number.
Customer service is best contacted via their contact form.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.