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Hi everybody;

Yesterday my phone broke apart and I had to buy a new one. Reading here on the community I've found that in order to use my pass on another device the Eurail team has to deactivate it from my other phone:

At the moment I'm travelling, I'm on a bus and I have to catch a train where I booked a seat at 12:40, I desperately need my pass for that time. I've filed since yesterday to this morning 3 help request, two via the app and one via the website. I hope to have everything in order for that time or I'm going to be in big troubles! Thanks in advance for everything,

Carlo

There is no use sending multiple request to Customer Support. That will only make Customer Support work slower. 

Did you write to Customer Support that you are currently travelling and did you write your pass number?

You can contact Customer Support via Twitter.

@Claudi. Can you please check if this has been solved?

@Claudi. Can you please check if this has been solved?

I'm pleased to confirm that this was resolved very shortly after the post was created :) 

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