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Broken phone and I am not able to add pass to new phone.

  • 9 April 2022
  • 3 replies
  • 138 views

My phone was broken yesterday with my pass on it, and I can not add it on my new phone until the other is deactivated. I have trips coming up over the next couple of days, I really need help. @Nanja 

3 replies

S
Rank
Userlevel 4
Badge +9

You must send a message to customer service. They alone can help you with this!

 

Also try it via Messenger and Twitter. I think they respond faster there.

 

Or contact customer service here Customer service

seewulf
Rank
Userlevel 7
Badge +15

@Riley Qualls  as Nanja is here mostly online on Standard Workdays Monday-Friday and she will refer you aswell to the customer Service. I recommend to fill the ServiceForm from the link provided by @Sven 

I´ am not working for Eurail or Interrail i just share my knowledge here. Please ask in the Community and not via private message as this is the fastest way to get an answer. I prefer English/German/ Czech for my answers. In case of Reservationquestions please share some details like Route, Date, Trainnumber as otherwise we can just provide general advices or answers
Riley Qualls

Thank you! 

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