Hi,

I’ve broken my phone yesterday evening and I’m travelling today, at 11h26. I’ve contacted the Customer Support by filling up their form yesterday evening when it happened but I haven’t had an answer yet. Do you know if it usually takes time ? Is there another way I can disconnect my pass from my broken device ?

Update : they answered 15mn after this message. So thanks to the Eurail / Interrail team for their quick reaction !