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Hi,

 

I have a mobile global pass (10 days in 2 months). Unfortunately, my phone broke in the middle of my trip and I am unable to add my pass to my new device. I tried to reach our to the customer support through email and social media but I'm yet to receive a response.

 

I'm very worried as with each passing day, I stand a chance of losing more and more money as I have already made accomodation reservations in multiple clities. I feel helpless about it and it is too expensive for me to buy tickets for traveling while they work on my case. Is there by any chance s physical office of Interrail that I could visit in Germany or the Netherlands to fix this issue? Any help would be greatly appreciated as it is extremely urgent.

 

​​​​​​Thank you very much!

Kind Regards,

Abhiraj

There is no real Eurail/Interrail office there are the Eurail Aid offices but they can´t unlock your pass to get it on a new phone

You have to contact Customer Service 


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