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buy ticket

  • October 26, 2022
  • 2 replies
  • 54 views
Huyen

can anyone help me tell me why when i have purchased and paid for my ticket i am still not receiving my ticket as the web informed me.  I bought a 5 days 1 month global last night ticket for one senior and one adult and the e-ticket in 1st class

Best answer by Anonymous

@Huyen Hello! Thank you for your question. I am sorry to read this! Unfortunately, I cannot locate any purchases with your email address. Could you please send me a DM including the email address you used to place your order?

Kind regards,

Annie

2 replies

R
Railmaster
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  • rvdborgt
  • Railmaster
  • October 26, 2022

Is it the ticket (= your pass) you haven't received? Does it show up in your Order Overview?

Or is it a reservation you haven't received? In that case, does it show up in your Reservations Overview? For which train was it? (route, date, departure time)

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
A
A
  • Anonymous
  • Answer
  • October 28, 2022

@Huyen Hello! Thank you for your question. I am sorry to read this! Unfortunately, I cannot locate any purchases with your email address. Could you please send me a DM including the email address you used to place your order?

Kind regards,

Annie

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