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can anyone help me tell me why when i have purchased and paid for my ticket i am still not receiving my ticket as the web informed me.  I bought a 5 days 1 month global last night ticket for one senior and one adult and the e-ticket in 1st class

Is it the ticket (= your pass) you haven't received? Does it show up in your Order Overview?

Or is it a reservation you haven't received? In that case, does it show up in your Reservations Overview? For which train was it? (route, date, departure time)

@Huyen Hello! Thank you for your question. I am sorry to read this! Unfortunately, I cannot locate any purchases with your email address. Could you please send me a DM including the email address you used to place your order?

Kind regards,

Annie

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