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Can I claim a partial refund due to injury during trip

  • 9 October 2022
  • 1 reply
  • 39 views

Good morning, during my interrail due to an elbow injury i had to replan the travel and i lost 2 day from my 7 days pass. I cannot contact the assistance so i ask if anyone have an email or if there is any admin that can contact me back.

I have the medical report of the injury and i would ask if its possible to have a small repay of my pass, counting it as a 5 days pass rather than a 7 days one.

Thanks for the patience, hoping to hear you soon.

1 reply

Userlevel 7
Badge +9

You can always ask if Customer Support can do anything but I doubt that as you have partially used the pass. 

Please use the form below to contact them.

https://eurail.zendesk.com/hc/en-001/requests/new

It is for cases like this that you should use your travel insurance. 

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