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Can't activate Eurail global pass

  • April 7, 2022
  • 3 replies
  • 236 views
Keaw Sutharat

I can not activate my pass

it recommend to contact eurail support but still no feedback 

in need to use on tomorrow trip 

could you please advise .

3 replies

R
Railmaster
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  • rvdborgt
  • Railmaster
  • April 7, 2022

What is the problem? If you see an error message, could you please post a screenshot? Or otherwise a screenshot of where you are stuck?

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
Keaw Sutharat
  • Keaw Sutharat
  • Author
  • Rail rookie
  • April 7, 2022

After click activate this pass, it show something went wrong 

R
Railmaster
Forum|alt.badge.img+10
  • rvdborgt
  • Railmaster
  • April 7, 2022

In the app, go to More > Settings, and enable error logging (bottom of that screen). Then try the activation once more, so customer support has some logs to look at.

Then please contact customer service. Mention that you are travelling tomorrow.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
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