Can’t activate mobile eurail pass (will travel today)

I can’t activate my mobile eurail pass (one country: france)

it said something went wrong

i am at cdg airport and no one can help about this issue

kindly advise what should i do for this case?

as i will use the pass today to take train to Strasbourg

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Please check if you have the latest app, go to More and scroll to the bottom. It should be app version 23.3.0. If not, please update and try again.

Also check if you are using the gregorian calendar, see this post:

If that does not work, then contact customer service and say you need to travel today.

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