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Can't add my mobile pass and add passengers to my account


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  • Keeps calm and carries on
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I have tried for hours not to add my mobile pass as well as add passengers to my account. Well, IT’S NOT WORKING. Your site does not “see” my pass and tells me the passengers don’t exist. I need to make reservations NOW

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Best answer by rvdborgt 7 June 2022, 02:23

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Ty. Unfortunately the phone numbers are not reachable from the US. She needs a reservation for this coming Sunday. I’ll have to get a refund and do the reservation when I arrive on 6/24. She can sit in the train station for the 2 weeks. This whole experience has left a really sour taste in my mouth. NOHING should be so complicated 

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The other issue is that my pass and passenger are not recognized. I must’ve gotten a scam pass. Will be filing with my card to have my money returned 

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More questions…..not sure anyone can help. 
 

im not sure how but after 3 full days I was finally able to get our passes on the eurail site. So now-we have mobile passes-but the confirmation email for seat reservations says it MUST be printed!  How does one do that if they’re not home with access to a printer?  Mom is on board the Queen Mary so she has no WiFi or phone service   She won’t have any until she disembarks on Sunday. 
Any suggestions or ideas?  Contacting eurail via email takes way too long as I’ve still not received a response to the email I sent last week…..

I cannot leave mom sitting at a rail station for days because she has no access to a printer…

im not understanding why the pass has to be mobile yet the seat reservation has to be paper….people do this stuff when they’re away

Userlevel 7
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Ty. Unfortunately the phone numbers are not reachable from the US.

They are. Multiple people called them from the US before you. Please check with your phone provider.

You can also call Eurostar (although they have a hefty booking fee):

https://www.eurostar.com/be-en/contact-us/eurostar-contact-details

Userlevel 7
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More questions…..not sure anyone can help. 
 

im not sure how but after 3 full days I was finally able to get our passes on the eurail site. So now-we have mobile passes-but the confirmation email for seat reservations says it MUST be printed!  How does one do that if they’re not home with access to a printer?  Mom is on board the Queen Mary so she has no WiFi or phone service   She won’t have any until she disembarks on Sunday. 
Any suggestions or ideas?  Contacting eurail via email takes way too long as I’ve still not received a response to the email I sent last week…..

I cannot leave mom sitting at a rail station for days because she has no access to a printer…

im not understanding why the pass has to be mobile yet the seat reservation has to be paper….people do this stuff when they’re away

Usually it´s okey to show the Reservations PDF on the phone :) If they have a QR Code

Because the railcompanies desides once more if a reservation have to b printed or not Eurail try to force them for a digital solution and this MobilePass is the first step for it.

If people are on the route and reserve they usually reserve at the train station and get their reservations directly from the ticket office. Most Hostels,Hotels have a printer worstcase you can still find “Copyshops”

 

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Did you call the international number for SNCF?

Press #85 for English. 

Outside France

Want to contact Eurostar or Thalys, or call us from outside France?

We’ve got a special phone number just for you. If booking on line or with one of our authorized travel agents isn’t convenient, you can use this international line to do whatever you need from wherever you are.  

Dial 00 33 1 84 94 3635 and follow the instructions. You’ll pay the cost of an international call, plus any applicable operator charges.

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Yes…I saw that. That’s the overseas number. It’s a fortune on the cell phone. I’m trying to add international calling to my plan right now. Plus I’ll need a translator…..

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My biggest issue is that NOT ONE BOOKING PLACE recognizes my pass

Userlevel 7
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Plus I’ll need a translator…..

You missed "Press #85 for English”.

Userlevel 7
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Please insert screen shots and explain in detail what you are trying to do. Hopefully someone can help you then.

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I didnt call yet. I have to do it after 6 pm here

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Tried that. Got disconnected. 

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Number does not work. I got an error message. 

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And thank you anyway

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I’m filing a chargeback with PayPal. Let’s see if I get anywhere this way

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So…..on the Belgian site, I can book IF I have a paper pass….which I do not have. On the French site, a pass cannot be added. Here on eurail, the site does not see my passenger OR pass number. Raileurope is pretty useless…..they had no issue taking my money and leaving me high and dry

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Number does not work. I got an error message. 

The office hours are 8.00-20.00 CET so I guess you called after office hours.

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And that will happen because I’m on New York time. Because I have to be at work for 6 am, staying up all night is NOT an option. 
‘the phone number only gives me an error because it’s not a valid phone number when calling from the US

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Reserving at a train station doesn’t work for this…..I was told reservations need to be made at least 6 hours BEFORE the train. And for pass holders they should be done weeks in advance. None of which makes any sense simply because one has to activate the pass before purchasing a reservation. I purchased the pass last Sunday, added it to the app then tried to make a reservation…..that’s when I ran into a heap of trouble. Mom CANNOT do this by herself…..I think she was finally able to get some help,on the ship to get it printed. 🙏🙏🙏

 

this whole process is NOT user friendly especially for older people!  Will find out more tomorrow when she disembarks……

hopeful

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I can’t without all my personal information being posted. It’s simple. I purchased 2 global flexible passes-one for me, one for mom. Purchased on Raileurope. They are mobile passes. I followed the instructions that say to link them to a trip on the rail planner app. Ok….done. So now I have to get reservations on eurail. Well, eurail says the name and rail pass doesn’t match their records. What records?  How could they have records when nothing is on the site?  This happened with each pass when I tried to add a passenger. Evidently eurail does not honor passes not purchased on their site. 
 

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What it comes down to is this:  I need to speak to a human just like I did 3 years ago. These passes were nearly $900. I feel like I wasted my money

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How do I put a screenshot in this thing?  I need to block out all my personal info. The next SS is the one that says “Those details don’t match. You can find the right last name and pass number in the confirmation email”. Well THAT is where I got the pass number. 
 

‘’tjis needs to be done NOW. Reservations that is. This is why I need to speak to a real person. 
 

 

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Reserving at a train station doesn’t work for this…..I was told reservations need to be made at least 6 hours BEFORE the train. And for pass holders they should be done weeks in advance. None of which makes any sense simply because one has to activate the pass before purchasing a reservation. I purchased the pass last Sunday, added it to the app then tried to make a reservation…..that’s when I ran into a heap of trouble. Mom CANNOT do this by herself…..I think she was finally able to get some help,on the ship to get it printed. 🙏🙏🙏

 

this whole process is NOT user friendly especially for older people!  Will find out more tomorrow when she disembarks……

hopeful

Reserving at the station can be done mosttimes till last minute. (If not atleast till the train departs from it´s origin station)

Eurail itself ask to reserve atleast 6hrs in advance via them as they need to sort out your booking.

Yeah the process is still not user friendly as it should be and Eurail tries to improve it.

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OMG……the thing is babbling in French !  I’m not knowing when to pick an option!!!  I’m done…..this is ridiculous. I need to speak to a real live person in ENGLISH. 

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It keeps hanging up on me…..this really IS a scam

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