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I have tried for hours not to add my mobile pass as well as add passengers to my account. Well, IT’S NOT WORKING. Your site does not “see” my pass and tells me the passengers don’t exist. I need to make reservations NOW

OMG……the thing is babbling in French !  I’m not knowing when to pick an option!!!  I’m done…..this is ridiculous. I need to speak to a real live person in ENGLISH. 


Yes…I saw that. That’s the overseas number. It’s a fortune on the cell phone. I’m trying to add international calling to my plan right now. Plus I’ll need a translator…..


My biggest issue is that NOT ONE BOOKING PLACE recognizes my pass


Plus I’ll need a translator…..

You missed "Press #85 for English”.


I didnt call yet. I have to do it after 6 pm here


Number does not work. I got an error message. 


I’m filing a chargeback with PayPal. Let’s see if I get anywhere this way


So…..on the Belgian site, I can book IF I have a paper pass….which I do not have. On the French site, a pass cannot be added. Here on eurail, the site does not see my passenger OR pass number. Raileurope is pretty useless…..they had no issue taking my money and leaving me high and dry


Number does not work. I got an error message. 

The office hours are 8.00-20.00 CET so I guess you called after office hours.


And that will happen because I’m on New York time. Because I have to be at work for 6 am, staying up all night is NOT an option. 
‘the phone number only gives me an error because it’s not a valid phone number when calling from the US


Did you call the international number for SNCF?

Press #85 for English. 

Outside France

Want to contact Eurostar or Thalys, or call us from outside France?

We’ve got a special phone number just for you. If booking on line or with one of our authorized travel agents isn’t convenient, you can use this international line to do whatever you need from wherever you are.  

Dial 00 33 1 84 94 3635 and follow the instructions. You’ll pay the cost of an international call, plus any applicable operator charges.


It keeps hanging up on me…..this really IS a scam


OMG……the thing is babbling in French !  I’m not knowing when to pick an option!!!  I’m done…..this is ridiculous. I need to speak to a real live person in ENGLISH. 

Press #85 for English. 4th time someone writes this.


Tried that. Got disconnected. 


And thank you anyway


More questions…..not sure anyone can help. 
 

im not sure how but after 3 full days I was finally able to get our passes on the eurail site. So now-we have mobile passes-but the confirmation email for seat reservations says it MUST be printed!  How does one do that if they’re not home with access to a printer?  Mom is on board the Queen Mary so she has no WiFi or phone service   She won’t have any until she disembarks on Sunday. 
Any suggestions or ideas?  Contacting eurail via email takes way too long as I’ve still not received a response to the email I sent last week…..

I cannot leave mom sitting at a rail station for days because she has no access to a printer…

im not understanding why the pass has to be mobile yet the seat reservation has to be paper….people do this stuff when they’re away


More questions…..not sure anyone can help. 
 

im not sure how but after 3 full days I was finally able to get our passes on the eurail site. So now-we have mobile passes-but the confirmation email for seat reservations says it MUST be printed!  How does one do that if they’re not home with access to a printer?  Mom is on board the Queen Mary so she has no WiFi or phone service   She won’t have any until she disembarks on Sunday. 
Any suggestions or ideas?  Contacting eurail via email takes way too long as I’ve still not received a response to the email I sent last week…..

I cannot leave mom sitting at a rail station for days because she has no access to a printer…

im not understanding why the pass has to be mobile yet the seat reservation has to be paper….people do this stuff when they’re away

Usually it´s okey to show the Reservations PDF on the phone 🙂 If they have a QR Code

Because the railcompanies desides once more if a reservation have to b printed or not Eurail try to force them for a digital solution and this MobilePass is the first step for it.

If people are on the route and reserve they usually reserve at the train station and get their reservations directly from the ticket office. Most Hostels,Hotels have a printer worstcase you can still find “Copyshops”

 


Reserving at a train station doesn’t work for this…..I was told reservations need to be made at least 6 hours BEFORE the train. And for pass holders they should be done weeks in advance. None of which makes any sense simply because one has to activate the pass before purchasing a reservation. I purchased the pass last Sunday, added it to the app then tried to make a reservation…..that’s when I ran into a heap of trouble. Mom CANNOT do this by herself…..I think she was finally able to get some help,on the ship to get it printed. 🙏🙏🙏

 

this whole process is NOT user friendly especially for older people!  Will find out more tomorrow when she disembarks……

hopeful


Reserving at a train station doesn’t work for this…..I was told reservations need to be made at least 6 hours BEFORE the train. And for pass holders they should be done weeks in advance. None of which makes any sense simply because one has to activate the pass before purchasing a reservation. I purchased the pass last Sunday, added it to the app then tried to make a reservation…..that’s when I ran into a heap of trouble. Mom CANNOT do this by herself…..I think she was finally able to get some help,on the ship to get it printed. 🙏🙏🙏

 

this whole process is NOT user friendly especially for older people!  Will find out more tomorrow when she disembarks……

hopeful

Reserving at the station can be done mosttimes till last minute. (If not atleast till the train departs from it´s origin station)

Eurail itself ask to reserve atleast 6hrs in advance via them as they need to sort out your booking.

Yeah the process is still not user friendly as it should be and Eurail tries to improve it.


Well since I’m the one doing the transportation for us, it needs to be done like this. As long as I can get online, it can be done. It’s way too much for mom to have to handle. Once she gets to Waterloo, we can figure out the rest

 

thanks for help…..


I need to get some sleep as I have to be in for work at 6 am. Looks like when the ship docks next week, mom will not have a reservation. Nothing more I can do here


I can’t without all my personal information being posted. It’s simple. I purchased 2 global flexible passes-one for me, one for mom. Purchased on Raileurope. They are mobile passes. I followed the instructions that say to link them to a trip on the rail planner app. Ok….done. So now I have to get reservations on eurail. Well, eurail says the name and rail pass doesn’t match their records. What records?  How could they have records when nothing is on the site?  This happened with each pass when I tried to add a passenger. Evidently eurail does not honor passes not purchased on their site. 
 


What it comes down to is this:  I need to speak to a human just like I did 3 years ago. These passes were nearly $900. I feel like I wasted my money


How do I put a screenshot in this thing?  I need to block out all my personal info. The next SS is the one that says “Those details don’t match. You can find the right last name and pass number in the confirmation email”. Well THAT is where I got the pass number. 
 

‘’tjis needs to be done NOW. Reservations that is. This is why I need to speak to a real person. 
 

 


There is no real person to speak to, at least not at Eurail. Maybe there is at Raileurope, I don't know. There is Eurail customer service but don't expect a quick answer because they're very busy with urgent requests alone, i.e. from people currently travelling or travelling soon.

3rd party sellers probably send (some of) their data to Eurail, so maybe something went wrong there, or if you bought the passes today, maybe the data exchange still needs to take place.

However, reservations can be done in many places, depending on which trains you want to book. Mostly also cheaper than on Eurail, since they charge extra.

Here's the main overview. And this thread contains extra information from experienced travellers:

If you'd like advice on where/how to book a specific train, then please specify origin, destination, date and departure time, so people can advise.


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