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Cancel and refund page problem

  • May 22, 2022
  • 6 replies
  • 156 views

Hi! 

I have been trying to cancel a mobile pass I bought on the 28th March with a PLUS insurance. Every single time I get into the Page, It leads me to 404 Page error. I have tried on different devices with the same result. It is absolutely important and URGENT for me to get the refund.

Please, I need HELP

Best answer by seewulf

Thanks for tour response, but I have tried that so Many times and no answer with solution has been received. Always a bot and never a person. 

If you open a case on the service form above you can be sure that a real person will answer but currently they are overloaded with messages and it take some time to get an answer.

6 replies

seewulf
Railmaster
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  • Railmaster
  • May 22, 2022

Please open a Case for Customer Service
https://eurail.zendesk.com/hc/en-001/requests/new

They answer as soon they can.


  • Author
  • Full steam ahead
  • May 22, 2022

Thanks for tour response, but I have tried that so Many times and no answer with solution has been received. Always a bot and never a person. 


seewulf
Railmaster
Forum|alt.badge.img+16
  • Railmaster
  • Answer
  • May 22, 2022

Thanks for tour response, but I have tried that so Many times and no answer with solution has been received. Always a bot and never a person. 

If you open a case on the service form above you can be sure that a real person will answer but currently they are overloaded with messages and it take some time to get an answer.


  • Author
  • Full steam ahead
  • May 22, 2022

Thanks a lot


  • Author
  • Full steam ahead
  • May 24, 2022

I cannot understand how I have been waiting for several weeks and no one from Interrail has contacted me!!! 


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  • Railly clever
  • May 24, 2022

@Marion Can you look at this?