Cancellation after Activating Pass (Covid)

  • 21 June 2022
  • 1 reply

Hi everyone, 

we activated our passes today in the morning to start our journey a few hours later. Before we started it turned out that I have covid, so we did not go.

Is there any chance to cancel the activation? We already wrote the support but I think it will take some time till we get an answer. Do you think, they will be accommodating in this case?

Thank you



Best answer by rvdborgt 21 June 2022, 14:27

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Userlevel 7
Badge +9

You could contact customer service but no guarantee.

It is because of this you should never activate your pass or a travel day (and certainly not irreversibly) before you're sure you're going to use it. It's the equivalent of writing (with ink) the first date on a paper pass.