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Cancellation after Activating Pass (Covid)

  • 21 June 2022
  • 1 reply
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Hi everyone, 

we activated our passes today in the morning to start our journey a few hours later. Before we started it turned out that I have covid, so we did not go.

Is there any chance to cancel the activation? We already wrote the support but I think it will take some time till we get an answer. Do you think, they will be accommodating in this case?

Thank you

Nina

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Best answer by rvdborgt 21 June 2022, 14:27

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Userlevel 7
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You could contact customer service but no guarantee.

It is because of this you should never activate your pass or a travel day (and certainly not irreversibly) before you're sure you're going to use it. It's the equivalent of writing (with ink) the first date on a paper pass.

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