Cancellation after activation

  • 12 July 2022
  • 4 replies

hi, we bought one country pass by mistake and we had to bought global pass again but how can we claim for pass we bought before by mistake though we activated one day also so we dont know what to do now. ugh !!!!!!


Best answer by AnnaB 12 July 2022, 12:35

View original

4 replies

Userlevel 7
Badge +4

The day you activated is it in the future or past?

we supposed to travel today so we activated today 

Userlevel 7
Badge +4

You should delete and deactivate any journeys associated with the pass but it is too late to deactivate the pass itself. You will need to contact customer services to get any further with this.

Userlevel 7
Badge +9

The basic rule is that it is not possible to make a refund or exchange of a pass where the validity has started.

Here are the rules for refunds and exchanges: