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Hello eveyone !

 

I struggle to know  whether or not i can exchange (cancel if needed) my return ticket / outbound (Strasbourg - paris). 

 

On your website is written : "all seat reservations are subject to the refund policy of the individual railway company – you can review this before confirming your cancellation. Booking fees are non-refundable."

I don't get if I can get reimbursed (i paid 20€) if i change my return ticket (location and date), and if yes, how ?

SNCF told me : because you booked on another platform (interrail) we cannot see anything about your reservation, please reach Interrail team.

 

Could you please enlighten me ?

Thanks a lot !

Sophie .

You need to contact customer services I’m afraid. They are the only people who can help. Mark urgent if your booking is for the next couple of days. 


This is a question for Customer Support. Please use the form below to contact them.

https://eurail.zendesk.com/hc/en-001/requests/new


many thanks for your help !

all the best, 

Sophie


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