Cannot add pass to trip (Extended until August 2022 due to Covid)

  • 22 August 2022
  • 1 reply

I purchased a pass on April 2021, and due to Covid I delayed the trip (Interrail extended the validity until August 2022). Now, August 22, I logged in the app to see how I plan my trip, and I cannot add my pass. How can I solve this? I have also tried through the website, but the pass appears to be expired. Need help urgently, I planned to leave on August 28. Thank you.

I've also written customer support and talked to the bot. It is a mobile interrail global pass.


Best answer by rvdborgt 23 August 2022, 00:27

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1 reply

Userlevel 7
Badge +9

This has to be solved by customer support. Did you mention your start date? Only writing "urgently” and "asap” doesn't help, it has to be a concreate date.