Cant connect my mobile pass

  • 17 June 2022
  • 1 reply

Hello, I have a issue with my pass. I added my pass to my phone on the app and connected it to a trip and everything was fine. Then I activated the pass and made reservations and chose the first travel day the 29th August 2022. The next day I looked into the app and my trip and my pass are gone and I can't add the pass because it says that there's an issue. I hope you can help me because I just spent 300€ on it. 

Greetings, Nick 


Best answer by AnnaB 17 June 2022, 08:24

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Userlevel 7
Badge +9

There is a bug in the new version of the app that came the day before yesterday.

You can read here how to fix it.