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Change starting date after journey started

  • 8 August 2022
  • 3 replies
  • 68 views
S

Hi all,

Me and my friend need some help. We have tried to contact Interail every day since one week back but haven’t received any answer. 
 

Our flight was delayed so we couldn’t start our journey on our starting date. And since this was after midnight we couldn’t change it in the app. Resulting in us loosing one journey. We only have a 5 days-pass, so one travel less has big impact. Do you know if there is any way to still change starting date afterwards? As I said, I have emailed Interail but don’t get any reply. So don’t know what to do.. any idea?

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Best answer by Camilo. 9 August 2022, 15:10

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A
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Userlevel 7
Badge +9

@Claudi. @annie. Can you assist?

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
A
Rank
Userlevel 7
Badge +9

Or maybe @Camilo 

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
Camilo.
Userlevel 6
Badge +3

Hi @simlou123 

Once a starting date has been activated and used, it cannot be modified. In this case, the only way is to contact customer service. If you want, you can send me a private message with your order details and request. I will be happy to help you. 

 

Have a lovely day!

Please note that I won't reply to any of my private messages at the moment. Thanks for your understanding

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