Solved

Connection fail / Activation fail

G

I have to travel tomorrow and my app have been showing me a warning saying that i have not connected to internet in 24 hours which it's not true. I uninstalled the app and installed again to see if that works but now i have a problem with the 'reactivation' of my pass. Now a message pop up saying: "There is a problem, the pass' data cannot be load, be sure you have a connection and try again later". Please, i don't know what to do and i have to travel tomorrow. THIS IS VERY URGENT!!!

icon

Best answer by rvdborgt 15 July 2022, 11:27

View original

2 replies

A
Rank
Userlevel 7
Badge +9

@rvdborgt Any idea?

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
R
Rank
Userlevel 7
Badge +9

What might help:

  1. Check this page.
  2. Turn off airplane mode, battery saver mode, data saver mode.
  3. Reboot the phone.

If that doesn't help, turn on error logging: go to More > Settings, scroll to the bottom.

Contact customer service via this form, give them all details:

  • Your device ID
  • What you did until now.
  • What happens now, step by step, with screenshots of any errors.
  • That you are travelling tomorrow. This is important. Just saying it is urgent does not help. You need to give an exact date.
Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.

Reply


Terms and Conditions & Privacy PolicyCookie settings