Tried since Friday night to contact support because I want to exchange my pass for another type. No response from them yet. I don’t want to activate the pass, since it’s harder to exchange them, but in the meantime, I can’t use the pass for traveling. Anyone know how to contact a live person at Eurorail?
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Did you contact Customer Support through this form?
https://eurail.zendesk.com/hc/en-001/requests/new
Customer Support is currently overloaded with requests. Please let Customer Support know that you are currently travelling so that they can prioritise your request correctly.
Thanks
i will give that a try
I did as you suggested, still no response after 24 hours
Pleas check the exchange policy.
Basically, all exchanges start with you buying a new pass (which you can use immediately) and then requesting the exchange.
Ok thanks
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