Hello
I contacted customer service three weeks ago to change my country of residence, as I moved countries. However, I have not received a reply and my trip starts TOMORROW.
So I kindly ask you for your help to contact me so that customer service can change my country of residence.
Thank you!
Unfortunately we can't update your country of residence after you've purchased the Pass. This can only be done by ordering a new Pass with the correct country of residence and requesting a refund for your old Pass (a Pass exchange).
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.